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Ordering

Can I Request Custom Designs Or Personalization?
We do offer custom designs and personalization for group orders, events, or businesses. Minimum quantities apply, typically starting at 25 pieces. Please contact us at custom@iheartweapons.com with details about your request, including design ideas, quantities needed, and timeframe. Our design team will work with you to create something special.
Do You Offer Bulk Or Wholesale Discounts?
Yes, we offer discounts for bulk orders and wholesale opportunities for qualified businesses. Bulk discounts typically start at 10+ items. For wholesale inquiries, please email wholesale@iheartweapons.com with information about your business and your interest in our products. We'll respond with our wholesale catalog and pricing structure.
Can I Modify Or Cancel My Order After It's Been Placed?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us immediately at info@iheartweapons.com or call (555) 123-4567. We'll do our best to accommodate your request, but once an order has been processed for shipping, we may not be able to make changes.
How Do I Place An Order?
Placing an order is easy! Simply browse our selection, select the product you want, choose your size and color, and click "Add to Cart." When you're ready to complete your purchase, click on the cart icon in the top right corner and follow the checkout process. You'll need to provide your shipping information and payment details to complete your order.

Payment

Do You Offer Gift Cards?
Yes, we offer digital gift cards in denominations of $25, $50, $75, and $100. Gift cards are delivered via email to the recipient and include a personalized message from you. They never expire and can be used for any purchase on our website. Gift cards can be purchased from the "Gift Cards" section of our site.
When Will My Credit Card Be Charged?
Your credit card will be authorized when you place your order and charged when your order ships. For pre-order items, your card may be charged at the time of order placement, but we'll clearly indicate this during checkout. If an item is backordered or delayed, we won't charge your card until the item is ready to ship.
Is Your Website Secure For Payments?
Absolutely. Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal information during transmission. We are also PCI DSS compliant, which means we follow all requirements to ensure secure credit card transactions. You can verify the security of our site by looking for the padlock icon in your browser's address bar and the "https://" prefix in our URL.
What Payment Methods Do You Accept?
We accept the following payment methods:

- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Shop Pay
- Google Pay
- Apple Pay

All transactions are securely processed and your payment information is never stored on our servers.

Products

How Should I Care For My Apparel To Make It Last Longer?
To keep your I Heart Weapons apparel looking great, we recommend:

- Machine wash cold with like colors
- Turn garments inside out before washing
- Use mild detergent and avoid bleach
- Tumble dry on low heat or hang to dry
- Do not iron directly on the printed design

Following these simple care instructions will help preserve the colors and extend the life of your items.
Are Your Products Made In The Usa?
Yes! We're proud to say that all of our products are designed, printed, and shipped from the United States. We partner with domestic manufacturers who share our commitment to quality and supporting American jobs.
How Do Your Shirts Fit? Should I Size Up Or Down?
Our t-shirts are designed with a standard American fit. They're neither too tight nor too loose. For most people, ordering your usual size works well. If you prefer a looser fit or you're between sizes, we recommend sizing up. You can find detailed size charts on each product page with exact measurements to help you choose the right size.
What Materials Are Your T-shirts Made Of?
Our standard t-shirts are made from 100% pre-shrunk cotton for maximum comfort and durability. Some specialty designs may use a cotton/polyester blend (usually 50/50 or 60/40) for enhanced performance and moisture-wicking properties. Each product page specifies the exact material composition for that particular item.

Returns

What If I Received A Defective Item?
We take quality very seriously and apologize for any defective items. If you receive a defective product, please contact us within 7 days of receipt at support@iheartweapons.com with your order number and photos of the defect. We'll provide a prepaid return label and promptly send a replacement or issue a full refund including original shipping charges, based on your preference.
Can I Exchange An Item For A Different Size Or Color?
Yes, we're happy to process exchanges for different sizes or colors. To request an exchange, follow the same process as a return but select "Exchange" instead of "Return" during the process. Please specify the size and/or color you'd like to receive instead. If the exchanged item has a different price, we'll either charge or refund the difference as appropriate.
How Do I Return An Item?
To initiate a return:

1. Log into your account and go to "Order History"
2. Select the order containing the item(s) you wish to return
3. Click "Return Items" and follow the prompts
4. Print the provided return label and packing slip
5. Securely package the item(s) with the packing slip
6. Drop off the package at any USPS location

If you checked out as a guest, please email returns@iheartweapons.com with your order number and return request details.
What Is Your Return Policy?
We offer a 30-day return policy on unworn, unwashed items in their original condition with tags attached. If you're not satisfied with your purchase for any reason, you can return it for a refund of the product price. Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error.

Shipping

How Can I Track My Order?
Once your order ships, you'll receive a confirmation email with your tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information. If you have any questions about your shipment, please contact our customer service team with your order number.
Do You Offer Free Shipping?
We offer free standard shipping on all domestic orders over $75. For orders under $75, shipping rates start at $5.99 depending on location and selected shipping method. We occasionally run promotions with free shipping on all orders, so sign up for our newsletter to stay informed about these special offers.
Do You Ship Internationally?
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on location and package weight. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in our shipping fees and will be collected upon delivery.
How Long Will It Take To Receive My Order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days to arrive after processing. Expedited shipping options are available at checkout for faster delivery. International shipping times vary by location but generally take 7-14 business days. You'll receive a confirmation email with tracking information once your order ships.

Still Have Questions?

Can't find the answer you're looking for? Our customer service team is ready to help!
Contact us!